Contact Us

Need help with something on Art & Home? Let us know what questions and/or feedback you have for us and we’ll get back to you as quickly as we can.

Please note that Art & Home is a family-owned and operated site. We don’t have an expensive call center, so when you reach out to us you are reaching a member of our family. And even though Charlie the office dog does his best to keep morale up, we have not – yet – been able to train him to answer customer service requests.

Although we do try our best to respond to inquiries as quickly as possible, please allow 1 – 2 business days for a response.

To help, we’ve provided answers to some of our most commonly asked questions:

How long will it take for my order to ship?

Almost everything we carry at Art & Home is custom-crafted and made to order. Therefore, it takes time to create your unique home decor accent before it can be shipped. The length of time it takes to create your unique decor accent depends on the complexity and the materials, and we do our best to provide the expected timeframes on each product details page. However, here are some general timelines:

Tapestry Wall Hangings & Throw Blankets typically take between 5 – 7 business days to weave before they are ready for shipment.

Wrought Iron Decor is usually between 2 – 5 business days.

Stained Glass Windows can take up to 4 weeks for really complex designs.

Tiffany Lamps can take 2 – 4 weeks to create before shipping.

Whare are the different shipping options?

We offer up to 3 different shipping options, depending on what you order and where you are located, including:

Free Shipping – Select items that are shipped within the Continental US are eligible for Free Shipping on orders over $100.

Standard Ground – Items shipped by Standard Ground will be shipped by the most economical ground service available.

Expedited Ground – Items are shipped using UPS Ground shipping.

Please note that the shipping option will impact only the shipping method used after your item has been crafted, and does not impact the time it take to create your item.

What does Unlock Current Deal mean?

At Art & Home, we offer a combination of direct retail through some of the finest manufacturers in North America and a curated list of products from our retail partners such as Wayfair and Amazon. Products listed with an Add to Cart option are the ones that are listed and sold by Art & Home. Products listed with an Unlock Current Deal button are ones that are listed by Art & Home but sold by one of our retail partners. By clicking that button, you will be taken to the retail partner’s site to receive updated product availability, details, and pricing information.

What is your return policy?

Art & Home offers a 30-day money-back return policy on most of our products. Certain Custom or Special Order products, including all stained glass, personalized & custom items, have a limited, defective, or damaged exchange only policy. Other exclusions will be noted on the product details page. Each return will require a Return Authorization Number to ensure that your refund or exchange is processed in a timely fashion. Returns received without a Return Authorization Number will not be accepted.

For products that are sold through our retail partners, please refer to the site where the transaction takes place for their shipping & return policies.

What countries do you ship to?

We currently offer shipping on most products to the US, Canada and selected products (primarily our Tapestry items) can also be shipped to Japan, Hong Kong, China, France, Germany, Italy, the United Kingdom (UK), and Australia.

How do I check my order status?

If you created an account during the checkout process, simply log into your account to check the status of your order. If you used guest checkout, enter your order number and the email address used when placing the order to check your current status. Please remember that most of our products are made-to-order products that typically take at least 5 – 7 business days (sometimes longer) to create before shipping.

Still need assistance? Use the contact form below and we will get back to you as quickly as possible.

Thanks! We look forward to hearing from you.